Quintess Reports On Financials and Membership Satisfaction

By: Destination Club News
Date: July 2, 2010

Quintess, The Leading Residences of the World has posted both audio and written transcripts of their annual conference call on their Members' Only website along with their 2009 audit and most recent club financials. One of the most financially focused clubs in the destination club industry, Quintess yet again received an unqualified or clean opinion from their Big-Four accounting and audit firm. Since inception, Quintess has never failed to receive a similar opinion.

The club's continued positive financial reports are mirrored by the positive scores they have received from members regarding their satisfaction in a number of categories from the beginning of the year through the end of April. Quintess targets an overall home rating of 93% but received a 95.5% score over the first four months of the year. Home audio and visual, an area the club has spent considerable effort on in recent months, reached 92%. Last year, Quintess moved the travel planning services available to members from a centralized group of individuals out to the local hosts at each destination. Not only has this model change been a significant cost saving measure for the club, but has near been universally praised by members, eager to get a local's perspective into each residence. "Travel Planning by the Hosts hit an all time high at 97.4% with our Hosts themselves exceeding their target and receiving 95%," the club wrote. "We are particularly happy with Member satisfaction in this area, given last year's transition of travel planning from Member Relations to Destination Hosts." All of these metrics boil down to an overall satisfaction of 91% by members while in residence.

Destination clubs give members a vast assortment of travel services, including pre-travel planners and on-site concierges that take care of everything from generating personalized travel itineraries to stocking the refrigerator and pantry with your favorite food and drinks prior to arrival. Combined with the multi-million dollar vacation homes located around the globe and it isn't difficult to understand the high scores that nearly every club enjoys.

Quintess is currently undertaking their all-encompassing member survey and will be accepting contributions until Friday, July 9, 2010. "Quintess is serious about being a Member-driven club," they write. "Stay surveys, feedback to Hosts, meeting with Member Relations Managers, conversations with the management team, and the Member-wide survey all play an integral part."

This continual contact with members and their ability to quickly respond to the economic environment that claims so many of their rivals contributed mightily to the club being named our inaugural Destination Club of the Year. At the onset of the year, many predicted a tumultuous year for the destination club sector. Despite the many hardships the economy has levied against the industry, many are beginning to show signs of marked improvement and are anxious to give Quintess a run for their money for this year's title.

If you would like to learn how Quintess compares to other destination clubs, request a free copy of our Destination Club Guide for an insider's perspective to the destination club industry.